topic Re: Cannot receive confirmation code in Get Support

Cannot receive confirmation code

Chaohao — Tue, 19 Nov 2024 07:15:52 GMT

Whenever I tried to login to my account, the confirmation code is always sent to a number which is not my number. This number seems to be the temporary number that I got assigned during the resolve of porting issues when I joined public Mobile.

Now all correspondent messages still sent to that number. I'll then have to switch to send to my email to get my confirmation code. I kinda worry that how many messages I have missed. Not sure if I can still trust PM 😞

Re: Cannot receive confirmation code

hTideGnow — Mon, 18 Nov 2024 18:07:36 GMT

HI @Chaohao

if you click Didn't receive code , do you see send email as option? If it is there, login with the code from email first. Then go to Profile page, click Manage EverSafe ID and you can update the phone number there

if you cannot even login , then ask support agent to change for you. Please message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot receive confirmation code

Handy1 — Mon, 18 Nov 2024 18:10:32 GMT

@Chaohao If you don’t even have the email option to send code ,, no worries support can help you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot receive confirmation code

Handy1 — Mon, 18 Nov 2024 18:47:45 GMT

@Chaohao In your account profile page “manage ever safe “ tap it and check or update the number there to your current phone number then you should get code sent to your phone/ number and not have to rely on the email for code