topic Re: Number transfer in Get Support

Number transfer

Calgal — Mon, 18 Nov 2024 17:00:53 GMT

I followed all of the steps necessary to transfer my number from TELUS to PM, I got the verification text from TELUS asking if it’s me that was doing this transfer. Answered Yes to it within the 90 minutes but I haven’t received a confirmation from PM yet. It’s been about 11 hours since I started the process. My TELUS SIM card is removed and my phone seems to be working correctly.

Re: Number transfer

hTideGnow — Mon, 18 Nov 2024 17:03:19 GMT

HI @Calgal

have you tried reboot your phone with the PM sim card inside? if not , please try

or It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Number transfer

Calgal — Mon, 18 Nov 2024 17:05:16 GMT

Thank you, I did reboot my phone but it still had the TELUS SIM in it at that time. I’m using an eSIM with PM.

Re: Number transfer

hTideGnow — Mon, 18 Nov 2024 17:06:44 GMT

HI @Calgal

remove the Telus sim card first

make sure the PM esim is set as Primary (or enabled) and enable "Turn on this line"

try reset network settings once more and if still same, reboot the phone once more

last, call porting team and ask. I sent you the number already

Re: Number transfer

Handy1 — Mon, 18 Nov 2024 17:06:53 GMT

@Calgal Then check phone setting and make sure the PM eSIM is enabled / set to primary or if iPhone that you toggle on “turn on this line “ and reset network settings and test again

Toggle on

“Turn on this line”

Re: Number transfer

Calgal — Mon, 18 Nov 2024 17:25:20 GMT

Thanks everything looks good when I checked it looks the same as the screenshot you sent me.
looking forward to saving some $$ every month