topic Charged twice in Get Support

Charged twice

Ferlyn — Tue, 19 Nov 2024 07:19:24 GMT

Due to the extreme difficulty trying to switch my account from Koodo to Public Mobile I ended up being charged twice on my visa. Once on November 15/24 for $33.60 which never created an account, and again in November 16/24 for $33.60 when the account was successfully created. Can you please reverse one of the charges. I will also contact Visa.

Re: Charged twice

hTideGnow — Mon, 18 Nov 2024 16:44:17 GMT

any chance one of them just a pending charge?

but if they are both real charges, still no worries, PM support agent can help and arrange refund. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Charged twice

Handy1 — Mon, 18 Nov 2024 16:45:07 GMT

@Ferlyn If you check your credit card is one charge just pending ? If so it should fall off but if both charges are posted then submit ticket with support to fix

submit ticket with support using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged twice

Phil_Adelphus — Mon, 18 Nov 2024 17:57:37 GMT

@Ferlyn . I will also contact Visa.

Wait for Public Mobile customer service, if you dispute the charge with VISA you may end up not being able to auto-pay your PM account with your credit card for some time.