topic Re: Login to my account in Get Support

Re: Login to my account

Cornet — Sun, 10 Nov 2024 16:13:05 GMT

I have problems with calls

Re: Login to my account

hTideGnow — Sun, 10 Nov 2024 16:15:32 GMT

hí @Cornet did you try logging in my account and confirm your account status? check if it is active or suspended

if it is active , confirm if your data works

try reboot the phone, try reset all Network and try put your sim card in another phone.

if still seeing the same error, then you will need to ask support agent to help. Please message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login to my account

hairbag1 — Sun, 10 Nov 2024 16:19:19 GMT

@Cornet

what do you mean when you say "you have problems with calls" ? Can you not call out or recieve calls either. Does text and data work as expected. Is your account paid up and in good standing ?

Re: Login to my account

Dunkman — Sun, 10 Nov 2024 16:20:45 GMT

@Cornet

More details would be helpful. Explain your situation in more detail please.

Community members on the forum are customers like yourself. We offer troubleshooting advice. We do not have access to your account.

Re: Login to my account

BKNS27 — Sun, 10 Nov 2024 16:42:09 GMT

@Cornet

I would suggest you call 1-855-4PUBLIC to check on the status of your account from another phone if you can’t login to your account.

Check the signal bars on your phone to see if your are in a dead zone. Move to an area when you have full signal and see if that works.

Re: Login to my account

Cornet — Mon, 18 Nov 2024 13:25:29 GMT

I have all time problem with connection. I found some solution: switching network.

Re: Login to my account

hTideGnow — Mon, 18 Nov 2024 13:30:41 GMT

HI @Cornet

but what phone do you have?