topic Re: Error Message: Forbidden A1 in Get Support

Error Message: Forbidden A1

Salem101390 — Mon, 18 Nov 2024 11:27:21 GMT

Hello, I’ve been using Public Mobile for awhile now.

The issue I’m experiencing is that when I sign into my account, even after resetting the password and entering the new password, every time the screen goes blank and there’s and error message at the top of the screen saying: Forbidden A1.

What does this message mean and why can’t I access my account? Please offer some constructive feedback about how to resolve this problem.

Re: Error Message: Forbidden A1

golfball — Mon, 18 Nov 2024 08:26:13 GMT

That message sometimes comes up when the online portal is down for maintenance which usually happens during the night. If this is the case you can try again later/in the morning.

I see some time has passed since you created this post and it's currently working for me right now.

Re: Error Message: Forbidden A1

hTideGnow — Mon, 18 Nov 2024 10:33:59 GMT

hi @Salem101390

My Account is currently down for maintenance, olease try back in the morning

Re: Error Message: Forbidden A1

hTideGnow — Mon, 18 Nov 2024 11:54:06 GMT

HI @Salem101390

it is up now. Please try

if it still fails, try using both Incognito/private/secret mode on your browser as well as the PM app

if it still does not work, you will have to submit a ticket to support agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage