topic Re: Need help renewing the service. in Get Support

Need help renewing the service.

Masood — Tue, 04 Jan 2022 21:16:43 GMT

I joined this service but i didnt know the dont have any help lines, no call centres nothing. My 3g has not been working for a month now and i cant make any complains. I want to renew my service but the stupid self serve has logged me out I cant even try logging in, I want to change plans but this bull **bleep** is frustrating me so much.

Re: Need help renewing the service.

specialK — Sat, 12 May 2018 19:26:36 GMT

@Masood wrote:
I joined this service but i didnt know the dont have any help lines, no call centres nothing. My 3g has not been working for a month now and i cant make any complains. I want to renew my service but the stupid self serve has logged me out I cant even try logging in, I want to change plans but this bull **bleep** is frustrating me so much.

Was your 3G working before? Try the steps shown here. Try using a different browser to login to self-serve.

Re: Need help renewing the service.

Korth — Sat, 12 May 2018 19:30:59 GMT

@Masood

There is no store/kiosk, help center, or call line - a DIY, "less for less", "no frills" service.

But @CS_Agent flags attention to this thread.

You can click here to message the Mods.

And of course Self-Serve is how you monitor your account, while this community forum can also offer some answers or help.

You can try logging into Self-Serve again - clear your browser cache/cookies first or just use a different browser. There's not much you can fix or get fixed without even knowing the status of your account.

I suspect your Data wasn't working either because your phone didn't have APN settings configured for Public Mobile or because you simply used up your full Data allocation for the last billing cycle. But I think one problem at a time, the first priority should be to restore your access to Self-Serve and to active phone service.

Re: Need help renewing the service.

Anonymous — Sat, 12 May 2018 19:42:19 GMT

you need send a private message Click here

In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .
- Detailed explanation of specific
- them can help you a lot nice team service

Good Luck

Re: Need help renewing the service.

Masood — Sat, 12 May 2018 19:59:11 GMT

I believe APN was the problem as my Data never worked, I will know about this once the service is resumed. Now to access my self serve, I need to reset my password, and my secret question password doesnt work. I tried to fund my account through *611 but it fails to process the pre registered credit card. what should I do to access my self serve or fund my account?

Re: Need help renewing the service.

LEGO — Sat, 12 May 2018 20:04:44 GMT

@Masood

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number, and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: Need help renewing the service.

Masood — Sat, 12 May 2018 23:45:38 GMT

My issue has been resolved, thanks for all the help everyone!

Re: Need help renewing the service.

CS_Agent — Sun, 13 May 2018 15:42:10 GMT

Hello Masood,

Thank you for your follow-up and I am happy to learn that your service renewal issue has been resolved.

I wish you a Wonderful Week-End ! 🙂

Cheers

Abdoulaye