topic Re: How can I pay for my wife's phone with my new Mastercard? in Get Support

How can I pay for my wife's phone with my new Mastercard?

muzmarisa2 — Mon, 18 Nov 2024 01:36:06 GMT

I used to pay monthly with my Mastercard for myself and my wife's phones. My Mastercard was compromised and I had to get a new card. I managed to change the card number on my account, but could not do it on my wife's account.

Her name is M M and her account . We can't get into my wife's account, since we misplaced the login info. Please advise how we can pay for her phone since her service was cancelled today.

Phone:

Re: How can I pay for my wife's phone with my new Mastercard?

hTideGnow — Sun, 17 Nov 2024 23:48:12 GMT

HI @muzmarisa2

it is a common PM's payment problem

Usually people wait a day or a week to try again,

but since you need to pay it very soon to avoid service interruptio, so buy a voucher from Shoppers drug mart or gas stations like Shell and then load the voucher using *611 or My Account

Re: How can I pay for my wife's phone with my new Mastercard?

Handy1 — Sun, 17 Nov 2024 23:48:31 GMT

@muzmarisa2 Try logging into her account with different device or new browser window incognito mode / private mode or from the PM app instead and try to update it there . If in a hurry you can also buy payment voucher’s from shoppers drug mart / 7-11 / shell gas station and load the funds *611 to resume service right away also and worry about CC updating later

Re: How can I pay for my wife's phone with my new Mastercard?

BKNS27 — Mon, 18 Nov 2024 01:26:13 GMT

@muzmarisa2

She will need to contact a CS_Agent by clicking on the Chatbot and type in Submit a Ticket or Contact Agent to help her access her account and update the CC information.

Or pm a CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437