topic Re: SIM not provisioned. in Get Support

SIM not provisioned.

NeilW — Fri, 08 Nov 2024 23:38:56 GMT

Waited 90 minutes for transfer of old service, tried old and new sim card, no luck what do I try next?

Re: SIM not provisioned.

Handy1 — Fri, 08 Nov 2024 21:27:57 GMT

@NeilW Try the PM SIM card in the phone first and reboot the device . If still no luck , No worries support can help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM not provisioned.

eddieO — Fri, 08 Nov 2024 21:28:31 GMT

@NeilW did you leave your old SIM card in and reply "Yes" within 90 minutes of being asked to confirm number transfer? If not, please place the old SIM card back in and request the number transfer again from the PM app, or you can contact a PM support agent and ask if they can resend the request to your old provider.

send a private message to customer support agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: SIM not provisioned.

computergeek541 — Fri, 08 Nov 2024 21:37:32 GMT

Re: SIM not provisioned.

NeilW — Sat, 16 Nov 2024 23:18:42 GMT

Thanks for the help, it turned out the phone was locked so bought new phone and up and running in 5 minutes. NW