topic Re: Email address not accepted in Get Support

Email address not accepted

EndlessFootstep — Sun, 17 Nov 2024 01:20:53 GMT

Trying to get set up, but Eversafe doesn't recognize my email address. I believe it's because the Top Level Domain is uncommon....it's not a .com or .ca

Help! I don't want to have to open up a generic Gmail account just for one service....I'll never be able to remember that it exists or what the password is for it!

Re: Email address not accepted

Chalupa_Batman — Sat, 16 Nov 2024 21:52:42 GMT

@EndlessFootstep wrote:
Trying to get set up, but Eversafe doesn't recognize my email address. I believe it's because the Top Level Domain is uncommon....it's not a .com or .ca

Help! I don't want to have to open up a generic Gmail account just for one service....I'll never be able to remember that it exists or what the password is for it!

I am confident if you contact a CS Agent to share your concerns, they will tell you to just open a Gmail account.

Re: Email address not accepted

Joe_G — Sat, 16 Nov 2024 21:58:58 GMT

Don't you have a smartphone with a Gmail or Apple icloud account?

Re: Email address not accepted

hTideGnow — Sat, 16 Nov 2024 22:10:14 GMT

hi @EndlessFootstep what is the top level domain?

I think to avoid spam, PM might have set some restrictions with the domains, please check with support agent to confirm by message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Email address not accepted

will13am — Sat, 16 Nov 2024 23:11:46 GMT

Agreed. Support can't bypass a system limitation.

Re: Email address not accepted

EndlessFootstep — Sat, 16 Nov 2024 23:27:04 GMT

.quest
It's a TLD that's been available for more than 10 years, though I'm not sure how long ago Quest opened it up to public registrations.

Re: Email address not accepted

hTideGnow — Sun, 17 Nov 2024 12:20:26 GMT

hi @EndlessFootstep look like the reason for the problem is not EverSafe actively rejects .quest . It is just the system setup does not allow Top level domain with more than 4 characters.

But with PM, it is unlikely they will make change anytime soon to accommodate

Re: Email address not accepted

hockeytalk — Sun, 17 Nov 2024 06:09:28 GMT

@EndlessFootstep

Depending on your device ( Apple or Android) set up an email that you will use with their apps with something like janesphone2@gmail.com and choose a relatable password that you can remember but using both small and big letters, numbers and a symbol or two. Then store it on a cheatsheet somewhere safe or a locked folder or 2 locked folders ( one with the email and the other with the password.)

It's best that you don't use you regular email for your public mobile email as it makes it harder for hackers to access your online accounts when they don't share the same email as your mobile provider phone's account.