topic Re: Account for Jack M in Get Support

Account for Jack M

JackM1 — Sat, 16 Nov 2024 23:48:06 GMT

We cannot access our account through the app or online.

When we sign-in, it asks to complete activation (even though the account is already active and has been for years)

When we try to complete the verification, it asks to choose a new number which we do not want.

When we try to transfer his current phone number, it says it does not exist.

Unfortunately, part of the issue is that the existing email we used to sign up no longer exists... We can't even change that (because of the "complete the verification" issue when we sign in.)

We are at a complete loss as to how to proceed.

We are billed every month. The phone and data work. We just want to view a current statement of his account.

Re: Account for Jack M

hTideGnow — Sun, 17 Nov 2024 01:21:14 GMT

hi @JackM1

this is a forum and we are just customers. You might want to remove the email address on the post. Go back to your post, click the down arrow on top right and select Edit Message

For your login problem, just ask support and they can sort it out. You can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account for Jack M

JackM1 — Sun, 17 Nov 2024 01:21:34 GMT

great info - thank you.