topic Re: my data has dissapeared in Get Support

my data has dissapeared

smartytim — Tue, 04 Jan 2022 21:16:41 GMT

somtime early this morning my data stopped working and has dissapeared from my usage window under my account. it worked last night around 10pm but not today.....any ideas anyone?

Re: my data has dissapeared

Stormy — Sat, 12 May 2018 17:07:54 GMT

That is normal if you hit the limit of what data you have on your plan. It will come back when you renew at the end of your current billing cycle. You can also renew early to get it back, or buy the data add-on.

Re: my data has dissapeared

smartytim — Sat, 12 May 2018 17:17:17 GMT

it usually sends me an sms letting me know ive used up all my data. i received nothing this time.

Re: my data has dissapeared

Stormy — Sat, 12 May 2018 17:23:17 GMT

Not sure about that one. Maybe it got lost in the Alert Ready mess.

Re: my data has dissapeared

LEGO — Sat, 12 May 2018 17:27:43 GMT

@smartytim wrote:
it usually sends me an sms letting me know ive used up all my data. i received nothing this time.

Very strange… Some kind of bug lurking around! I suggest you send a private message to a Moderator_Team to look into this problem!

Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number, and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: my data has dissapeared

Anonymous — Sat, 12 May 2018 19:42:50 GMT

you need send a private message Click here

In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .
- Detailed explanation of specific
- them can help you a lot nice team service

Good Luck

Re: my data has dissapeared

Korth — Sat, 12 May 2018 19:54:02 GMT

@smartytim

"Public Mobile here ..." sends you text reminders when Data usage reaches 75% and 95% thresholds. But it just rudely cuts you off when Data hits 100%, you get no more until your next billing cycle.

You can login to Self-Serve and check your Data & Add-On Usage.

If it's not already all used up then you should try restarting the device. And if that doesn't work then confirm your APN settings are correctly configured for Public Mobile (then restart the device to ensure changes to settings take effect).

https://apn-canada.gishan.net/net_15_public_mobile_internet_and_mms_settings.php

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-setup-data-and-APN-on-my-Android-phone/td-p/87/page/2