topic Re: No button ‘Add Funds with Credit/Debit Card’ in Get Support

No button ‘Add Funds with Credit/Debit Card’

dimi4a — Sun, 17 Nov 2024 01:27:58 GMT

I dont have button ‘Add Funds with Credit/Debit Card’ , but I need to pay with my card

Re: No button ‘Add Funds with Credit/Debit Card’

Chalupa_Batman — Sat, 16 Nov 2024 18:43:50 GMT

Hello @dimi4a

If you are using the app, please check the app store as there was a newer version update for both Android and iPhone.

Re: No button ‘Add Funds with Credit/Debit Card’

Handy1 — Sat, 16 Nov 2024 18:48:01 GMT

@dimi4a

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

can also do this in the app also and a third option is to buy payment vouchers from shoppers drug mart 7-1- shell gas station and load the funds *611 from your phone

Re: No button ‘Add Funds with Credit/Debit Card’

hTideGnow — Sat, 16 Nov 2024 18:48:55 GMT

hi @dimi4a please use this direct link to add fund

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: No button ‘Add Funds with Credit/Debit Card’

dimi4a — Sat, 16 Nov 2024 18:49:44 GMT

Thanks, but I have newest version and the button still doesnt show.
Can it be related to the fact that I entered new bank card for payment?

Re: No button ‘Add Funds with Credit/Debit Card’

hTideGnow — Sat, 16 Nov 2024 18:50:49 GMT

hi @dimi4a

yes, the button not there for anyone who signed up in the past year. Please use the link I provided above

Re: No button ‘Add Funds with Credit/Debit Card’

Handy1 — Sat, 16 Nov 2024 18:52:34 GMT

@dimi4a You can use the credit card on file dialing *611 to but you need to know the PIN number in account . If your unsure of your PIN you can update that here first @dimi4a

PIn update page

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: No button ‘Add Funds with Credit/Debit Card’

dimi4a — Sat, 16 Nov 2024 18:57:28 GMT

Link is not working, just showing “loading”

Re: No button ‘Add Funds with Credit/Debit Card’

BKNS27 — Sat, 16 Nov 2024 19:29:09 GMT

@dimi4a

You can make a manual payment by calling 1-855-4PUBLIC from another phone while a CS_Agent help you access your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437