topic Re: referrals in Get Support

referrals

TheBurnHardOne — Sat, 16 Nov 2024 18:43:04 GMT

My brother Robert referred me to the service, but I did not make use of his referral code. Can I still identify him as the person that referred me to Public Mobile? I just activated my subscription within the last hour.

Re: referrals

Chalupa_Batman — Sat, 16 Nov 2024 18:42:57 GMT

First and foremost, these are NOT private forums. Please remove his private information ASAP.

Then create a ticket for support

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: referrals

TheBurnHardOne — Sat, 16 Nov 2024 18:44:33 GMT

I did that very quickly and thank you for pointing that out to me. That was very kind.

Re: referrals

hTideGnow — Sat, 16 Nov 2024 18:47:48 GMT

hi @TheBurnHardOne no worries, it is not too late, support can add it back

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: referrals

TheBurnHardOne — Sat, 16 Nov 2024 22:08:25 GMT

Hello hTideGnow, Please forgive me, I don't know if it is big deal to you, all the same, I credited Chalupa_Batman with the solution, when in fact you had given me the same guidance and direction prior to C_B, my faux pas had been pointed out to me by another friendly member of the community, Dust2Dust, and they had made mention that there was an edit button so that I could correct the record, unfortunately that edit button is not obvious to me. I'm a bit of a NEWB here. Anyway, for sure, I'll do better in the future. Cheers for now, TBHO

Re: referrals

hTideGnow — Sat, 16 Nov 2024 22:13:55 GMT

hi @TheBurnHardOne no worries, all good

but curious, I don't see dust2dust out in the community for long time, how can he offer his help to you?