topic Re: visa charge that has nothing to do with my mthly plan in Get Support

visa charge that has nothing to do with my mthly plan

Jvps1953 — Sun, 17 Nov 2024 01:32:02 GMT

I was charged an amt to my visa which has nothing to do with my monthly subscription. How do I find out why this was charged

Re: visa charge that has nothing to do with my mthly plan

will13am — Sat, 16 Nov 2024 16:53:13 GMT

@Jvps1953 , if you credit card charges do not match the payment history in your online account use the chat symbol on the lower right corner of the web page to initiate a support ticket.

Re: visa charge that has nothing to do with my mthly plan

hTideGnow — Sat, 16 Nov 2024 16:57:47 GMT

HI @Jvps1953

how much was that ?

did you login My Account and check Payment history to see if the charge shows up there?

if you can't find it but sure that it was a wrong charge from PM, ask support to check.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember support agent use the Community inbox to reply, they usually reply within 2 to 4 hours. Please check here for their replies:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: visa charge that has nothing to do with my mthly plan

slusagm — Sat, 16 Nov 2024 17:35:17 GMT

check with PM first, don't try to reverse the charge with credit card. If you have credit card to reverse it, it will suspend your PM service