topic Re: Slow data on bell tower in Get Support

Slow data on bell tower

leblanda — Sat, 16 Nov 2024 13:22:21 GMT

Hi I'm having an issue on bell tower at st Alexis des monts.

At home st hyacinthe no issue

Thanks

Re: Slow data on bell tower

will13am — Sat, 16 Nov 2024 13:25:14 GMT

@leblanda , what exactly is your question? Generally east of Manitoba Telus uses Bell towers.

Re: Slow data on bell tower

hTideGnow — Sat, 16 Nov 2024 13:34:24 GMT

hi @leblanda

it is Quebec?

what phone do you have? did you try 4G or 5G and see if any difference?

Bell tower or not would not make much a difference. PM mainly uses Bell towers in QC

if you think you need to report the issue for PM to troubleshoot , please open ticket using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Slow data on bell tower

sheytoon — Sat, 16 Nov 2024 14:29:52 GMT

Interesting. St. Hyacinthe is actually a Telus market, whereas St. Alexis is a Bell market. Is it only a specific tower in St Alexis or a specific time of day?

Re: Slow data on bell tower

leblanda — Sat, 16 Nov 2024 14:38:22 GMT

Motorola g stylus 2023

Plan 50gb +10gb 5G

Yes that is Quebec.

My brother is with bell and he got around 15-20 Mbps and I only have 1 - 2 mbps

Re: Slow data on bell tower

hTideGnow — Sat, 16 Nov 2024 14:49:05 GMT

hi @leblanda PM and Telus use the same Bell towers there and should not have much difference

is it possible for you to test your PM sim card on your brother's phone?

also, make sure your Moto phone has the latest OS and try Reset Network Settings

Re: Slow data on bell tower

Phil_Adelphus — Sat, 16 Nov 2024 16:38:13 GMT

@leblanda Is your phone set to 5G, 4G/LTE or 3G?