topic Re: 2 charges in Get Support

2 charges

Gis2 — Sat, 16 Nov 2024 13:35:01 GMT

Upgraded subscription on renewal date but charged for old subscription as well

Re: 2 charges

hTideGnow — Sat, 16 Nov 2024 13:38:23 GMT

hi @Gis2 did you use Change Now option when you made the change? It is normal for PM to charge again if so. You should have used Change on Renewal option

but if you made the change within 1 or 2 days of the old plan renewal, PM support might be able to help. Just ask by submitting ticket using Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: 2 charges

Handy1 — Sat, 16 Nov 2024 13:41:45 GMT

@Gis2 No worries just ask support . To get it straightened out

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 2 charges

Phil_Adelphus — Sat, 16 Nov 2024 16:34:25 GMT

@Gis2 Just for future reference, it's best to make a plan change a bit before the actual renewal date to avoid this problem. What likely happened is that your old plan renewed earlier than you submitted the change. When you change plan you are given two options, change now or change on renewal as already explained. You can select a plan change at any time with "change on renewal" and it won't kick in until the next renewal date. If you go with "change now" it becomes effective immediately and is charged immediately with no pro-rating so you lose what's left of the previous plan.