topic RESOLVED in Get Support

RESOLVED

tonykung — Tue, 04 Jan 2022 21:16:40 GMT

THANKS

Re: Constant data not usable in Toronto Downtown Dundas/Bay area

CaNuCk07 — Fri, 04 Nov 2016 15:18:34 GMT

@tonykung Im in downtown toronto too, close to union, and im totally fine today, so probably not a network issue, not an issue with PM being overrun, as it is the Telus network and fairly large.

Maybe someone else on here has some ideas as to what could cause it?

Also just an FYI, you shouldnt post any personal information on here including account number. If you need some help from the mods, there are a couple ways to reach them.

Tagging: Simply tag one of the above Community mods by inserting their name in your topic or reply post. For example, if I wanted to tag Shazia, I would use @Shazia_K to contact her Please do not tag Moderators multiple times for one thread- it will not make them respond any faster. While it may take them 20-30 minutes to get back to you, they will be sure to do so.
Private Messaging: You can do this by searching for the Community Moderator’s name or by clicking on the Community Moderator’s name or Avatar, then, on the right-side of their profile click on “Send this user a private message”

Re: Constant data not usable in Toronto Downtown Dundas/Bay area

SRS — Fri, 04 Nov 2016 16:14:05 GMT

Try rebooting your phone.

RESOLVED

tonykung — Tue, 01 Aug 2017 15:08:08 GMT

RESOLVED

Re: Constant data not usable in Toronto Downtown Dundas/Bay area

hummuschips — Mon, 07 Nov 2016 22:09:27 GMT

I live and work downtown and didn't have any issues all day. As mentioned before, it's Telus's network so it would be highly unlikely that there was too much congestion.

Re: Constant data not usable in Toronto Downtown Dundas/Bay area

hopetindall — Mon, 07 Nov 2016 22:26:15 GMT

@hummuschips wrote:
I live and work downtown and didn't have any issues all day. As mentioned before, it's Telus's network so it would be highly unlikely that there was too much congestion.

Q: Could it be that PM connections are deprioritized relative to Bell and Telus at the cell site?

Re: Constant data not usable in Toronto Downtown Dundas/Bay area

ykshum — Tue, 08 Nov 2016 19:30:58 GMT

I work in that exact intersection and have had no problem with the connection thoughout the workday.

Re: Constant data not usable in Toronto Downtown Dundas/Bay area

hummuschips — Thu, 10 Nov 2016 13:35:58 GMT

@tonykung Did you ever get this resolved Tony? What phone do you have? If it's a Pixel, there have been reports of signal issues with it.

Re: Constant data not usable in Toronto Downtown Dundas/Bay area

Chaos_Scorpio — Thu, 10 Nov 2016 14:00:36 GMT

is your wi-fi on - if so it is probably connected to a slow connection. Disable that and see what happens.

When I go downtown I never have an issue.