topic No network in Get Support

No network

naseemhassanali — Sat, 16 Nov 2024 04:40:44 GMT

Just couple of days I switched my husband’s phone to public mobile because I am so happy with mine. I was wrong. His phone does not get the network. We tried on his phone and was told to buy a new eSIM which I did twice. Still no result. Please help.
thx

Re: No network

hTideGnow — Sat, 16 Nov 2024 04:44:10 GMT

hi @naseemhassanali

what phone does he has? iPhone or Android? is the latest eSIM the only one on the phone now ? Delete all the old eSIM and make sure the latest one is active, set to Primary and Turn on this line is enable.

if same, he needs to ask support to troubleshoot further, ask him to message support here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No network

ORNGNBLK — Sat, 16 Nov 2024 12:23:13 GMT

Maybe try a physical SIM into his phone ? Generally speaking and not directed solely to PM, I have had zero luck with e-sims and have heard only stories of struggles. It might be worth the $5 to buy a physical sim and give it a go.

Re: No network

naseemhassanali — Sat, 23 Nov 2024 23:13:01 GMT

All is fine. Th.