topic Network connection in Get Support

Network connection

alauhassanali — Sat, 16 Nov 2024 04:21:07 GMT

Problem with the network. Can't get connected. Bought e-sim twice but still can't get the network

ORNGNBLK — Sat, 16 Nov 2024 04:24:32 GMT

Which device are you trying to use the e-sim on?

and just putting this out there, I prefer physical sims. Never had a problem in my 8 phones.

hTideGnow — Sat, 16 Nov 2024 04:25:12 GMT

hi @alauhassanali iPhone or Android?

First , got to the sim card manager and make sure your delete all the old PM eSIM and keep only the later one

make sure the latest one is set to active. Or if iPhone, set it as Primary and enable Turn on this line

then click Reset Network Settings on your phone

if same, ask support to help. you can submit by direct message:

Support will reply via Community inbox here within 2 to 4 hours: