topic Re: not receive incoming calls in Get Support

not receive incoming calls

sillywall — Sat, 16 Nov 2024 06:30:49 GMT

This is my first day with Public Mobile. So far it is working well. But I notice I am not receiving incoming calls. Not sure what else I can try other than reboot the phone. Please help

Re: not receive incoming calls

hTideGnow — Sat, 16 Nov 2024 03:21:42 GMT

hi @sillywall

did you reply the porting authorization text from your old carrier

But it sounds like the number not ported yet. But check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox

Re: not receive incoming calls

sillywall — Sat, 16 Nov 2024 03:25:14 GMT

thanks Major, I got your message and called. But they closed already. Do they open on Saturday

and to answer your question, I replied Yes already. But I think I got an email from PM about something went wrong. I didn't pay attention earlier as I see I can use the phone without problem

Re: not receive incoming calls

hTideGnow — Sat, 16 Nov 2024 03:26:11 GMT

hi @sillywall

yes, they open on Saturday. In fact, they open everyday from 9am to 10pm ET

Re: not receive incoming calls

sillywall — Sat, 16 Nov 2024 03:27:07 GMT

Major, So, you think I can still keep my number?

Re: not receive incoming calls

hTideGnow — Sat, 16 Nov 2024 03:28:06 GMT

Hi @sillywall Yes. As long as the account with your old carrier is still active, it should be ok. Many call the team and got it resolved

Re: not receive incoming calls

Nina84 — Mon, 02 Dec 2024 16:36:13 GMT

Hello Major,

this chat came up when I searched for help about not receiving incoming international calls. You seem quite knowledgeable & hope you can help 🙂 I switched successfully (?) 4 days ago. Any suggestions for me?