topic Re: Problem connecting in Get Support

Problem connecting

Maminou1 — Sat, 16 Nov 2024 02:12:32 GMT

Hello,

I cannot connect to the Internet and cannot receive phone calls or texts. No Network.

Sansan — Sat, 16 Nov 2024 02:20:08 GMT

@Maminou1 what troubleshooting have you tried so far? Reset networks? Reboot?

Message Public Mobile by creating a ticket for review.

Or if that doesn't work the below.

hTideGnow — Sat, 16 Nov 2024 03:38:20 GMT

hi @Maminou1 are you need subscriber or existing PM customer for some time?

is the phone showing connected to the network?

did you try reboot your phone? Reset All Networks?

did you try your sim in another phone?

and last, did you login My Account and confirm if your account still active?