topic excessive data usage recorded in Get Support

excessive data usage recorded

RonMorey — Fri, 15 Nov 2024 22:19:44 GMT

Anyone else have this problem since Oct 2024? Uploads are resulting in quadrupling of file size. 2.95GB YouTube upload recorded as 12.4GB. 5pg document recorded as 1.4GB. Can't get pas Public's AI gate keeper. Useless Telus system.

Re: excessive data usage recorded

hTideGnow — Fri, 15 Nov 2024 22:27:42 GMT

hi @RonMorey my experience with PM over the years is that the data tracking was generally accurate

but since you have problems with it, ask PM support to check.

And instead of the AI, easiest way is to open ticket with PM support is to use direct message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: excessive data usage recorded

Handy1 — Fri, 15 Nov 2024 22:31:12 GMT

@RonMorey I think as phones get better with better quality recording and then when streaming videos off you tube with higher quality video it’s gonna eat up more data especially if it’s been recorded in 4K and streamed in 4K only way to combat it would be to turn your resolution down to 1080P or 720P help data consumption

Re: excessive data usage recorded

wuntunmein — Fri, 22 Nov 2024 00:59:50 GMT

I have the most basic plan for my son. 250mb data and 2 days ago the PM app showed he used 69mb. Today, he reached his limit. The app shows no big usage since 2 days ago. What is going on?

Re: excessive data usage recorded

Handy1 — Fri, 22 Nov 2024 01:02:13 GMT

@wuntunmein 250mb not a lot of data and could get used up easily updating apps or using MMS picture messages / videos also when at home on wifi if he has wifi assist on it can use cell data when you think your only using wifi so turn that off if he has iPhone

Re: excessive data usage recorded

slusagm — Fri, 22 Nov 2024 01:04:59 GMT

when you said app shows used 69Mb, you were referring to Public Mobile app? try drag screen down to force update , it will show you more updated usage

and check the data usage on your phone

Re: excessive data usage recorded

wuntunmein — Fri, 22 Nov 2024 12:03:39 GMT

Thanks, I did that already and it still showed 69mb/250mb after the text warning. That's why I went to PM Community. I just checked and those missing mb finally got updated.

Re: excessive data usage recorded

wuntunmein — Fri, 22 Nov 2024 12:11:25 GMT

The phone is android and data doesn't get used if Mobile Data is toggled off. I want him to rely on the wifi when at home. The only explanation would be if the tab was switched to ON