topic Updated payment card no network in Get Support

Updated payment card no network

Jasonstoddart — Fri, 15 Nov 2024 19:27:59 GMT

I had to update my card and now no calls or text for over an hour

Re: Updated payment card no network

hTideGnow — Fri, 15 Nov 2024 19:55:07 GMT

hi @Jasonstoddart you had successfully updated your credit card?

if so, now you need to load enough funds to resume the service yourself. Please use this directl link to load fund

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Updated payment card no network

Handy1 — Fri, 15 Nov 2024 20:10:11 GMT

@Jasonstoddart After you update credit card you need to make manual payment you do this in your account payment page . Also you can buy payment vouchers from shoppers drug mart 7-11 or shell gas name to few and load the funds *611 to resume services right away also . From that point your account should renew on its on with updated credit card and to be sure make sure you have auto subscribe turned on in your account

Turn auto subscribe off/on

Or if you know the 4 digit PIN number

*611

Re: Updated payment card no network

Meow — Fri, 15 Nov 2024 23:00:22 GMT

When was your renewal. Updating credit card has nothing to do with your service UNLESS today was your renewal and service did not renew. Then you have to pay manually and restart service.