topic Refunds in Get Support

Refunds

MUD1 — Fri, 15 Nov 2024 22:59:14 GMT

I joined Public Mobile on Nov 14th and never had use of my phone. On Nov 15th I went back to my previous provider because the problems just continued and you can't talk to anyone. Under the consumer bill of rights in Alberta, I have 10 days to cancel my contract. Also, nowhere in Public Mobiles terms and conditions does it say that there are no refunds. How do I go about getting a refund?

Re: Refunds

Handy1 — Fri, 15 Nov 2024 21:07:29 GMT

@MUD1 Just message support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refunds

hTideGnow — Fri, 15 Nov 2024 21:09:36 GMT

hi @MUD1 there is a slight chance you can get the refund if tur account was not fully setup

please ask support to help. you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refunds

kb_mv — Fri, 15 Nov 2024 21:10:52 GMT

@MUD1 I would be surprised if Alberta's Consumer Bill Of Rights covered this. It is pretty specific about prepaid contract being solicited. No one went to your door or solicited you otherwise. There are no refunds for prepaid service with PM. You can always contact CS and ask at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refunds

Phil_Adelphus — Fri, 15 Nov 2024 21:13:49 GMT

@MUD1 If you read through the service terms again you'll see that it actually does say no refunds on cancellation, and also that you can cancel at any time, but hopefully they'll make an exception since it never worked.

Re: Refunds

computergeek541 — Fri, 15 Nov 2024 23:26:15 GMT