topic Re: No cellular data options for US roaming in Get Support

No cellular data options for US roaming

Matt75 — Fri, 15 Nov 2024 17:03:44 GMT

I assumed my US-Canada plan would allow my data to work in the US. Calls work, but no data/texts and there are no cellular data options to turn on roaming in the settings. What am I doing wrong here?

Re: No cellular data options for US roaming

hTideGnow — Fri, 15 Nov 2024 17:05:32 GMT

hi @Matt75 what phone do you have?

make sure you enable mobile roaming data on your phone

Make sure you connect to T-Mobile, At&T or Verizon and use 4G or LTE instead of 5G

Re: No cellular data options for US roaming

Handy1 — Fri, 15 Nov 2024 17:13:10 GMT

@Matt75 It does , have you turned on data roaming in phone settings yet

Re: No cellular data options for US roaming

Matt75 — Fri, 15 Nov 2024 20:19:33 GMT

not sure why my cellular data options aren’t showing up???

Re: No cellular data options for US roaming

hTideGnow — Fri, 15 Nov 2024 20:21:06 GMT

hi @Matt75 eSIM or physical sim?

try reboot the phone and try Reset All Networks

Re: No cellular data options for US roaming

Handy1 — Fri, 15 Nov 2024 20:24:24 GMT

@Matt75 Is your iOS up to date ? 18.1

Re: No cellular data options for US roaming

Matt75 — Fri, 15 Nov 2024 20:24:56 GMT

Physical SIM here. I’ve done a reboot, but not reset networks.

Re: No cellular data options for US roaming

hTideGnow — Fri, 15 Nov 2024 20:26:37 GMT

hi @Matt75 try Reset Network first

and if you have another phone, test the sim card there

if same , ask support agent to check you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage