topic Re: Can't receive or make phone calls again, how to fix it asap? in Get Support

Can't receive or make phone calls again, how to fix it asap?

GCH1 — Fri, 15 Nov 2024 17:28:06 GMT

I can't receive or make phone calls again, please fix it asap.

Re: Can't receive or make phone calls again, how to fix it asap?

hTideGnow — Fri, 15 Nov 2024 17:30:47 GMT

hi @GCH1

data works? you sure account active?

Reboot your phone and Reset All Networks might help

if not, you really need support to help, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't receive or make phone calls again, how to fix it asap?

Handy1 — Fri, 15 Nov 2024 17:31:19 GMT

@GCH1 can you confirm your account is active and not suspended? Try rebooting the phone or reset network settings . If possible can you try sim card in another phone to test ? Can also try phone set to 3G and see if the helps for voice
also check

Outage map in your area:

https://istheservicedowncanada.com/

if account is active and there’s no outage in your area and rebooting device or reset network settings doesn’t help

please

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't receive or make phone calls again, how to fix it asap?

Me29 — Fri, 15 Nov 2024 18:21:04 GMT

Thanks I've done literally everything you suggest. It cant be an outrage because my bf uses the same carrier and his phone works

Re: Can't receive or make phone calls again, how to fix it asap?

Handy1 — Fri, 15 Nov 2024 18:22:28 GMT

@Me29 Can you try his SIM card in your phone ? And you sim in his phone ? Will help to determine if it’s account related or device issue

Re: Can't receive or make phone calls again, how to fix it asap?

Me29 — Fri, 15 Nov 2024 18:23:11 GMT

I tried my sim in his phone. No luck

Re: Can't receive or make phone calls again, how to fix it asap?

Me29 — Fri, 15 Nov 2024 18:24:37 GMT

I also couldn't make calls most of the day yesterday, but last evening it worked. Now again I cant make calls

Re: Can't receive or make phone calls again, how to fix it asap?

Handy1 — Fri, 15 Nov 2024 18:25:03 GMT

@Me29 So it’s account issue or you need new sim and you said you submitted a ticket so keep n eye on your community inbox for supports reply or

you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't receive or make phone calls again, how to fix it asap?

hTideGnow — Fri, 15 Nov 2024 18:31:08 GMT

hi @Me29

you should ask support agent to check and refresh the account

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't receive or make phone calls again, how to fix it asap?

Me29 — Fri, 15 Nov 2024 18:41:11 GMT

Thank you

Re: Cannot make calls or receive calls.

GCH1 — Fri, 22 Nov 2024 17:21:44 GMT

I can't make and receive calls. When I insert my SIM card into another phone, it works. When I insert another SIM Card with another carrier, I can make and receive phone calls. So, it seems PM issue.

Re: Cannot make calls or receive calls.

hTideGnow — Fri, 22 Nov 2024 17:31:44 GMT

HI @GCH1

what phone you have?

Re: Cannot make calls or receive calls.

Me29 — Fri, 22 Nov 2024 18:08:07 GMT

samsung galaxy A8

Re: Cannot make calls or receive calls.

hTideGnow — Fri, 22 Nov 2024 18:13:41 GMT

hi @Me29

so , you are @GCH1 ?

A8 should be compatible and should not have problem. Did you submit a ticket with PM support agent and ask them to refresh your account?

But since the sim card works on another phone, it makes me think it is more a device problem