topic Re: Mobile App login issue in Get Support

Mobile App login issue

AlexeiCA — Sat, 16 Nov 2024 06:47:53 GMT

I'm able to login in the web browser, but not in the mobile app

Re: Mobile App login issue

Handy1 — Fri, 15 Nov 2024 16:43:05 GMT

@AlexeiCA Try clearing PM app cache or uninstall the app and reinstall it and try again

add and be sure to update the app too if needed

Re: Mobile App login issue

AlexeiCA — Fri, 15 Nov 2024 16:43:57 GMT

Tried that already. No luck. I can Try again. It is brand new

Re: Mobile App login issue

Handy1 — Fri, 15 Nov 2024 16:44:55 GMT

@AlexeiCA Yes they just updated the app 24 hours ago

Re: Mobile App login issue

hTideGnow — Fri, 15 Nov 2024 16:46:51 GMT

hi @AlexeiCA after updating the apps, clear browser cache as well as the app calls the browser to authenticate and it could be a browser cache problem

Re: Mobile App login issue

AlexeiCA — Fri, 15 Nov 2024 16:53:40 GMT

Tried that too. It keeps return to the main login screen

Re: Mobile App login issue

hTideGnow — Fri, 15 Nov 2024 16:55:35 GMT

hi @AlexeiCA try again on another phone if possible

at the same time, ask support for help, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/n

Re: Mobile App login issue

Handy1 — Fri, 15 Nov 2024 16:55:35 GMT

@AlexeiCA What are you trying to do with your account ? Most things can be done on the website for account changes besides re buying eSIM .

Re: Mobile App login issue

AlexeiCA — Fri, 15 Nov 2024 16:56:45 GMT

I have a physical sim that I'm trying to complete the activation process and it keeps taking me to the app to complete the activation

Re: Mobile App login issue

Handy1 — Fri, 15 Nov 2024 16:59:41 GMT

@AlexeiCA Ok in that case you do need the app to activate . Can you use a friends phone to download the app to activate the SIM card ? Then just delete the app from their phone and you can use website to manage the account after that . Or if you have already paid for the subscription on website you can contact support to finish off for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Mobile App login issue

hTideGnow — Fri, 15 Nov 2024 17:01:02 GMT

hi @AlexeiCA yes, you need support to help to complete the activation. Provided the way to message them above

Re: Mobile App login issue

softech — Wed, 02 Apr 2025 22:53:12 GMT