topic My account in Get Support

My account

Jenny-10 — Sat, 16 Nov 2024 06:55:57 GMT

added $30 add-on for 3 gig data, it says it is there and they took the money. it says i am using the data but i don't have the internet. How do I get it working it has been over 30 hours

Re: My account

Handy1 — Fri, 15 Nov 2024 14:15:39 GMT

@Jenny-10 Maybe try to reboot the phone see if that helps . If still same issue . But maybe you got the U.S. roaming add on by accident . Double check if so ask support reverse it

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account

hTideGnow — Fri, 15 Nov 2024 14:13:49 GMT

hi @Jenny-10

first try to reboot the phone

and check My Account again. to avoid browser cache problem, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My account

Jenny-10 — Fri, 15 Nov 2024 14:18:14 GMT

Thank you! I will do this. I really appreciate it. My daughter is using the phone and it very frustrated.