topic Re: Phones in Get Support

Phones

Debcampbell — Fri, 15 Nov 2024 14:08:27 GMT

people are getting a "not available" message when trying to.reach me today. I have rebooted twice....same msg...any other suggestions to resolve?

Re: Phones

Handy1 — Fri, 15 Nov 2024 13:50:22 GMT

@Debcampbell Can also try resetting network setting see if that helps

but also

Outage map in your area:

https://istheservicedowncanada.com/

can you log into your account and confirm it’s active. And not suspended ?

if active and there’s no outage in your area and rebooting device and reseting network settings didn’t help reach out to support to see what the issues is

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phones

hTideGnow — Fri, 15 Nov 2024 14:03:51 GMT

hi @Debcampbell is that a new activation with porting? if it is , the port was not completed

if not, try reboot the phone and try Reset All Networks