topic Entry Gate Connection Not Working in Get Support

Get error when I try to login to my account

JusWundrin — Thu, 14 Nov 2024 21:13:22 GMT

Need to change my payment info. When I go to Account I get sent here:

Re: Get error when I try to login to my account

JusWundrin — Thu, 14 Nov 2024 21:20:01 GMT

Thanks, good to know it's not just me

Re: Get error when I try to login to my account

BKNS27 — Thu, 14 Nov 2024 21:37:08 GMT

@JusWundrin

cannot log in

harmlouis46 — Thu, 14 Nov 2024 21:28:36 GMT

Clicking on my account only takes me to an unauthorised blank page

Re: cannot log in

BKNS27 — Thu, 14 Nov 2024 21:35:23 GMT

@harmlouis46

Did you try using the PM app? It worked for me. I think the website is down but not the app.

Re: cannot log in

hTideGnow — Thu, 14 Nov 2024 21:49:49 GMT

hi @harmlouis46

the login problem was sim e yesterday for some customers

it could. because PM is working on the app update and has taken us down.

But first, please update the app

Error in logging into Public Mobile Account, My Account

Shivoham — Thu, 14 Nov 2024 22:14:39 GMT

As soon as login into public mobile account, I am getting " Pretty-Print { "message": Unauthorized"} " is appearing and not able to go head to see my account (on Laptop).

The above message appears in all browser : 1) Google, 20 Microsoft Edge and 3) Brave Browser. NOT ABLE TO LOGIN into my account in Public Mobile.

Also I checked in my laptop, there is NO pretty printer extension installed in my browser.

Please help.

Re: Error in logging into Public Mobile Account, My Account

Handy1 — Thu, 14 Nov 2024 22:15:55 GMT

@Shivoham Your not alone many are having issues logging into the website , but the PM app is working , so you can use it instead

Re: cannot log in

Shivoham — Thu, 14 Nov 2024 22:18:22 GMT

Yes, I am getting this message "Pretty-Print "Unauthorized"" . Not able to see my account. (in laptop). I tried Google, Edge and Brave browser - all browser gives same error message.

Login Error

PublicJake — Fri, 15 Nov 2024 00:50:44 GMT

After i login and do the verification code i get:

{
"message": "Unauthorized"
}

any idea?

Re: Login Error

Handy1 — Thu, 14 Nov 2024 22:53:33 GMT

@PublicJake Yes your not alone site is down for now try again in a hour , but the PM app is working can use it instead and update it if needed

change credit card

bistrodave1 — Thu, 14 Nov 2024 23:04:03 GMT

I recently had my credit card compromised. I now have a new card so I need to change the card on my account.

When I try to log into "my account" I get an "unauthorized" error at top left.

When I try to login by 611 it won't accept any PIN that I can ever remember using.

How proceed to get my phone back working?

Re: change credit card

Handy1 — Thu, 14 Nov 2024 23:05:24 GMT

@bistrodave1 website down right now , but the app is working just update it there

Re: change credit card

bistrodave1 — Thu, 14 Nov 2024 23:08:02 GMT

Thank you for such a speedy reply. This will help...1st time needing assistance in 5 years.

Re: cannot log in

Ela64 — Thu, 14 Nov 2024 23:11:30 GMT

i am getting the same. I need to renew my phone

Re: cannot log in

hTideGnow — Thu, 14 Nov 2024 23:13:54 GMT

hi @Ela64 @Shivoham

try PM app, but update it first

Re: cannot log in

Handy1 — Thu, 14 Nov 2024 23:13:55 GMT

@Ela64 The PM app is working try there instead , also you can buy payment vouchers from shoppers drug mart 7-11 /shell gas station and load the funds *611 to resume service right away

Re: Login Error

Steve1975 — Thu, 14 Nov 2024 23:27:35 GMT

Same here, I want to change my plan and this site seems to go down when it's needed. I honestly don't know why I stick with this provider. Half the time it seems the site is either really slow or down.

Re: Error in logging into Public Mobile Account, My Account

MoiraMoves — Thu, 14 Nov 2024 23:49:29 GMT

I'm getting same error message. Can't log in on computer or phone.

Re: Error in logging into Public Mobile Account, My Account

hTideGnow — Thu, 14 Nov 2024 23:54:34 GMT

hi @MoiraMoves you cam try using the app, but please update the app first