topic Re: Double charged for subscription in Get Support

Double charged for subscription

Ellagirl4 — Fri, 15 Nov 2024 03:29:54 GMT

Hi,

I recently changed my subscription as I didn’t need 100GB of data.

I’ve now been charged twice today for my phone plan, one charge is the old price and one is the new price.

please help

Re: Double charged for subscription

hTideGnow — Fri, 15 Nov 2024 03:31:18 GMT

hi @Ellagirl4 did you request a plan change today, after the renewal and used Change Now option ? If so, that is the normal behavior with the change now option

but there's a slight chance that support can reverse it , please check with them

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charged for subscription

Handy1 — Fri, 15 Nov 2024 03:32:12 GMT

@Ellagirl4 You have to ask support to help with that

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437