topic Re: Mobile data issues: No data, no sending SMS in Get Support

Mobile data issues: No data, no sending SMS

Suntuze — Fri, 15 Nov 2024 06:01:31 GMT

Hello,

I recently bought the $36 plan with free eSIM, which I downloaded through the app. While the eSIM has been activated and the plan is showing up in my PM account, there are some problems:

There is no cellular data connection at all.
I can call and receive SMS, but I cannot send any SMS messages.

For reference, I selected to transfer my old phone number - all my contacts are able to send SMS/calls using that number. I have an older iPhone Xs, which was eligible for eSIM prior to installation.

I have tried removing my old, physical SIM card. I have also tried restarting my phone. Any help would be appreciated. Thank you!

Re: Mobile data issues: No data, no sending SMS

Handy1 — Fri, 15 Nov 2024 02:58:55 GMT

@Suntuze Can also try reseting network settings also make sure in your phone settings you toggle on “turn on this line “

Toggle on

“Turn on this line”

If your still having issues get support to help

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Mobile data issues: No data, no sending SMS

Suntuze — Fri, 15 Nov 2024 03:01:19 GMT

I'll send a private message to support - thanks!

Re: Mobile data issues: No data, no sending SMS

hTideGnow — Fri, 15 Nov 2024 03:04:42 GMT

hi @Suntuze there is no cellular connection, how can you make calls?

are you using iPhone? Make sure your removed your old carrier sim card and reboot the phone

try reboot all networks after

Re: Mobile data issues: No data, no sending SMS

Suntuze — Fri, 15 Nov 2024 03:20:43 GMT

That's the strangest part! My phone says "SOS only" for the mobile data. It doesn't connect to "data" as it should, and without wifi, I cannot access the internet. I also cannot send SMS. But I receive SMS just fine. I also called my home phone perfectly.

To clarify, this persisted even after network reset, physical SIM card removal, and me manually having wifi turned off.

Re: Mobile data issues: No data, no sending SMS

computergeek541 — Fri, 15 Nov 2024 03:21:09 GMT