topic Re: Number transfer issue in Get Support

Number transfer issue

jordan123456 — Fri, 15 Nov 2024 03:10:20 GMT

I am porting a number over from a corporate cellphone plan. The number seems to have transferred (when I call the old service they say it’s been transferred and it’s showing up in the PM app) but when I go to settings on my iPhone the old eSIM still shows with my old number (that I want) and the new PM eSIM shows with my new PM number (that I don’t want). Can anyone help? It’s been 12h since in initiated the transfer.

Re: Number transfer issue

hTideGnow — Fri, 15 Nov 2024 03:12:19 GMT

hi @jordan123456 make sure the old sim card is removed (or disable if the old one is eSIM)

then goto PM eSIM and make sure if is set as Primary

go to iMessage settings and remove the phone number.

Reboot and go back to iMessage settings and enter the correct number to re-register