topic Re: Samsung Fold 6 - E Sim issues in Get Support

Samsung Fold 6 - E Sim issues

Mmajidi — Fri, 15 Nov 2024 00:45:07 GMT

Hello,

I have downloaded the e-sim on my new Samsung. I came over from an iPhone. However, its been a few hours and several restarts and troubleshooting later (looking at APN settings), the sim is still showing up as unregistered and does not provide any service. I am either getting "no service" or "emergency calls only". No data or calls or text can be sent or received.

Has anyone else come across this issue? Please let me know how I can work around this to get this set up or is my only option to order a physical sim.

Thanks,

Mmajidi

Re: Samsung Fold 6 - E Sim issues

hTideGnow — Fri, 15 Nov 2024 00:48:51 GMT

hi @Mmajidi you will need support to assist and maybe get a new eSIM

please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Samsung Fold 6 - E Sim issues

Chalupa_Batman — Fri, 15 Nov 2024 01:04:05 GMT

@Mmajidi wrote:
Hello,
I have downloaded the e-sim on my new Samsung. I came over from an iPhone. However, its been a few hours and several restarts and troubleshooting later (looking at APN settings), the sim is still showing up as unregistered and does not provide any service. I am either getting "no service" or "emergency calls only". No data or calls or text can be sent or received.
Has anyone else come across this issue? Please let me know how I can work around this to get this set up or is my only option to order a physical sim.
Thanks,
Mmajidi

Hello @Mmajidi Have you gone into the settings and made sure the eSIM is set as your primary? Have you rebooted your phone?

https://www.t-mobile.com/support/tutorials/device/samsung/galaxy-s24/topic/esim/choose-your-preferred-or-active-sim

I really wish Public Mobile would have these very detailed How To's on their website. 🙂

Re: Samsung Fold 6 - E Sim issues

Mmajidi — Fri, 15 Nov 2024 02:40:22 GMT

@Chalupa_Batman Thanks for your input here - definitely thought you were onto something but it turns out because I only have one SIM it defaults to setting that as a primary.. still no resolution. I have contacted customer support so hoping they will be able to resolve it.