topic Re: transfer failure in Get Support

transfer failure

asdsa — Fri, 15 Nov 2024 00:58:30 GMT

Hi,

I'm in the process of transferring from Fizz to PM. I followed the steps in the app, I received the confirmation from Fizz, I texted back YES. Fizz confirmed. Then PM sent me a sms saying that PM is having trouble transferring the number due to incorrect account number. Can someone please help? Chatbox was not helpful, the link to ticket submission doesn't work.

Re: transfer failure

Chalupa_Batman — Fri, 15 Nov 2024 01:00:45 GMT

Hello @asdsa

I'll send you a number to call to your mailbox in the top right corner. Call that number and they'll be able to resolve it for you..

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: transfer failure

hTideGnow — Fri, 15 Nov 2024 01:02:50 GMT

hi @asdsa

check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox