topic Re: Receipts beyond 12 months in Get Support

Receipts beyond 12 months

Melodysalib — Fri, 15 Nov 2024 00:46:56 GMT

I would like to have my receipts from April 2023 until present. I can only access my receipts since November 2023.

They say I should contact an agent if I would like to go back further. I am always either sent to this community posts or an AI who is not able to assist.

Re: Receipts beyond 12 months

Meow — Thu, 14 Nov 2024 23:28:01 GMT

Open a ticket through chatbot. Type 'ticket' and follow prompts until you get a link to open a ticket.

Re: Receipts beyond 12 months

hTideGnow — Thu, 14 Nov 2024 23:30:33 GMT

hi @Melodysalib

you will need support to prepare that for you

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Receipts beyond 12 months

Melodysalib — Thu, 14 Nov 2024 23:30:40 GMT

I cannot open a ticket. I receive a message that says unauthorized.

Re: Receipts beyond 12 months

Melodysalib — Thu, 14 Nov 2024 23:32:35 GMT

I just sent them a direct message using the link you provided. Thanks.

Re: Receipts beyond 12 months

hTideGnow — Thu, 14 Nov 2024 23:40:00 GMT

hi @Melodysalib

yes , they Account login has problem tonight so you cannot use Chatbot

Since you now messaged them, you now need to check community inbox for response from support. You can check the message here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage