topic cant get incoming call after porting from rogers to pm in Get Support

cant get incoming call after porting from rogers to pm

raymondzhouy — Tue, 04 Jan 2022 21:16:31 GMT

I cant get incoming call on PM after porting from rogers and my privous line still on working

Re: cant get incoming call after porting from rogers to pm

SRS — Fri, 04 Nov 2016 14:30:34 GMT

Sounds like the port is still in progress. Message a moderator with your issue.

Re: cant get incoming call after porting from rogers to pm

ajaffery — Fri, 04 Nov 2016 14:32:11 GMT

Yes, that will happen until the port is complete. Give it couple of hours and it should be done and your other line will be terminated.

If it is stuck in a limbo, PM or tag one of the mods to assist you.

Re: cant get incoming call after porting from rogers to pm

imm1304 — Fri, 04 Nov 2016 14:53:32 GMT

@raymondzhouy, have you restarted your phone since requesting the number port?

Go ahead and test now, usually the port request completes within 30 minutes or less.. and only takes couple of hours occasionally. If more than 2 hours have passed, give us an update here and we can alert the mods to take care of this for you.

Or, you can send a private message to Shazia_K directly, be sure to provide the info needed to complete your port.. including your public mobile account or phone number or at least the sim card number so your account can be found quickly.

Re: cant get incoming call after porting from rogers to pm

raymondzhouy — Fri, 04 Nov 2016 15:04:07 GMT

Thanks everyone, I port my number last night, and It still could not get incoming call right now and I thought should have some problem and I have massaged to Mary this morning, waiting for reply, it should need some time. Thx again everyone

Re: cant get incoming call after porting from rogers to pm

raymondzhouy — Fri, 04 Nov 2016 20:19:16 GMT

@imm1304 thx I have tried but it does not work， I can call out and text but all incoming call are showing in my privious line and I have massage to @Mary_M and she have not reply me ，I still waiting

Re: cant get incoming call after porting from rogers to pm

imm1304 — Fri, 04 Nov 2016 22:52:39 GMT

@raymondzhouy, hang in there. Mary or one of the other moderators will resolve this as soon as they can. They were dealing with a backlog of requests to their inbox. Sorry I couldn't be of more help.

Give us an update when your service is fully functional.

Re: cant get incoming call after porting from rogers to pm

Mary_M — Sat, 05 Nov 2016 13:16:22 GMT

Hey guys !

So sorry for the long wait - everyone is super excited to switch over to our awesome new plan therefor I'm getting an overwhelming amount of messages.

As long as you sent me one, rest assured that it will get looked at - hang in there!

Mary

Re: cant get incoming call after porting from rogers to pm

raymondzhouy — Mon, 07 Nov 2016 11:50:53 GMT

@Mary_M I got confirm text this moring and port successful，thx