topic Re: eSim to old Sim in Get Support

eSim to old Sim

Pedroherrel — Thu, 14 Nov 2024 19:38:52 GMT

I just signed up to Public. I still have the old sim from my old carrier. Can I change my new eSim to use my old Sim and stay with Public.

Re: eSim to old Sim

Immune — Thu, 14 Nov 2024 19:46:06 GMT

Sorry NO not possible - You will need a new physical SIM card. You can buy one from Amazon for $5 if you have prime or of course order directly from PM.

Re: eSim to old Sim

BKNS27 — Thu, 14 Nov 2024 19:48:54 GMT

@Pedroherrel

You will need to leave the old SIM in your phone until you receive a text from your old carrier and reply with YES you are porting over to PM. You old SIM must be active with your old carrier for you to port over to PM.

Once porting is completed then you can remove the old SIM (it will be useless once porting is completed) and your eSIM will continue your service with PM.

Re: eSim to old Sim

hTideGnow — Thu, 14 Nov 2024 19:50:33 GMT

hi @Pedroherrel sim cards are all one time use

if you want to change to physical sim, you need to buy a new PM sim

Buy a PM physical sim card form Telus or Koodo store or via Amazon:

Telus or Koodo store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/

Then message support agent and ask them to help to update your account with the new sim card:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSim to old Sim

Handy1 — Thu, 14 Nov 2024 19:51:29 GMT

@Pedroherrel So you have eSIM with public mobile and want to use physical sim with public instead ?
of so buy new physical PM sim from Telus / Koodo store or order one from Amazon and in your account profile page you can sim swap the number like this

SIM SWAPPING profile tabs