topic Re: Charged with wrong subscription in Get Support

Charged with wrong subscription

holly_nl — Fri, 15 Nov 2024 01:42:08 GMT

I set my subscription to change to a better plan (6 gigs data unlimited calling) at the end of my cycle bu when the time came to change I was charged with a higher more expensive plan. How do I correct this?

Re: Charged with wrong subscription

hTideGnow — Thu, 14 Nov 2024 13:08:45 GMT

hi @holly_nl

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged with wrong subscription

holly_nl — Thu, 14 Nov 2024 13:21:15 GMT

My error. Latest changes reflect my move from 1 month to 3 month payment schedule. Everything is fine.