topic Re: Public Mobile VS Koodo in Get Support

Public Mobile VS Koodo

Bundle8628 — Thu, 14 Nov 2024 04:33:46 GMT

I am considering switching from Koodo to Public Mobile if I can get a better deal. I'm curious what the main differences are between the two. I understand that they both use Telus for coverage which is important for me.

What are the main differences between the two and the pros and cons of both?

Re: Public Mobile VS Koodo

NDesai — Thu, 14 Nov 2024 03:53:28 GMT

@Bundle8628 The biggest difference is that you won't have access to contact support directly via phone or locally in store. PM support is only through online ticket and private message. You also won't be able to go on a tab since PM do not offer phones. They used to offer CPO phone, but not anymore. Other than that, you won't notice much difference in terms or usage and network coverage. My suggestion is that if you can save money and don't mind the BYOD service model, go for it.

Re: Public Mobile VS Koodo

BKNS27 — Thu, 14 Nov 2024 07:51:52 GMT

@Bundle8628

Koodo is a 2nd tier of Telus with higher priced plans and you will have wifi calling and live agent service if you call them.

Koodo have postpaid and prepaid plans while PM is a prepaid plan so you pay first for additional add-on, long distance calling to countries on they list and for service (so no surprise fees).

PM is the only 3rd tier that offers 5G while Koodo only offer 4G/LTE for new members. 5G us only offered to existing members

PM is the 3rd tier of Telus with no frills with most of the basic features and is a self-serve service where you can control your plan on the app or online. Customer service is help on this Community from other members that need help and from CS_Agents through private messaging or through Chat.

If you are not technical proficient. I would suggest you stick with Koodo if you need assistance with issues.

Re: Public Mobile VS Koodo

hTideGnow — Thu, 14 Nov 2024 08:06:59 GMT

hi @Bundle8628 other than price (better with PM) and customer support (online via messaging with PM) the major difference are features

PM has VoLTE but only for selected phones. https://www.publicmobile.ca/en/on/get-help/articles/volte
there is no Wifi calling , which could be useful in area with bad reception
There is no Call Control service here
PM only provides roaming service in US, could be an issue for people who travel and need the roaming service
PM subscribers can only call selected counties , around 40, via different Long Distance add-ons
PM is on a 30 days cycle and not monthly. (But with the 5% back in Public Points, technically it is still savings here)