Problems porting number in from Fido

kt712 — Tue, 04 Jan 2022 21:16:26 GMT

I'm trying to port in my number from Fido.

But when I enter my number and press Check Eligibility I get this error:

"Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page."

Re: Problems porting number in from Fido

NDesai — Fri, 11 May 2018 23:46:36 GMT

@kt712 Try using incognito/private browsing mode or try another browser.

Re: Problems porting number in from Fido

srlawren — Sat, 12 May 2018 00:40:44 GMT

@NDesai wrote:
@kt712 Try using incognito/private browsing mode or try another browser.

@kt712 if @NDesai's suggestion still doesn't work for you, please reach out the moderator team to request the port for you. Here's the details you'll need to know to do so:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

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Problems porting number in from Fido

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