topic Re: Phone number change in Get Support

Phone number change

Fouadwww — Wed, 13 Nov 2024 22:04:56 GMT

I have changed my phone number, Can I revert it back ?

Re: Phone number change

Handy1 — Wed, 13 Nov 2024 22:09:04 GMT

@Fouadwww Tuff to say where did the number come from originally? Public mobile ? If not it will go back to the carrier it came from if it was from PM you can ask support there could be a chance they get it back for you .best of luck

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone number change

BKNS27 — Wed, 13 Nov 2024 22:14:32 GMT

@Fouadwww

Unfortunately, once you change your number. It is a slim chance that you can get the old number back. But there will be a list of numbers to choose from and you can change your number 4 times in a month.

Re: Phone number change

Fouadwww — Wed, 13 Nov 2024 22:17:24 GMT

It was transferred from Koodo, I guess it is gone now

Re: Phone number change

Handy1 — Wed, 13 Nov 2024 22:21:01 GMT

@Fouadwww Well public mobile / Koodo and Telus all under same umbrella so it’s worth a try or contact Koodo to try and get it back on new account and port it back over in your public mobile account. Profile page Notice transfer number under the first red circle

Change # on profile tabs

Re: Phone number change

BKNS27 — Wed, 13 Nov 2024 22:22:16 GMT

@Fouadwww

Actually your old number will be returned to the carrier you originally got the number from. If it was Telus or Koodo…there might be a slim chance you can get it back. But not if it was from other carriers like Rogers, Fido, Chatr, Bell, Virgin or Lucky.

Re: Phone number change

BKNS27 — Wed, 13 Nov 2024 22:25:42 GMT

@Fouadwww

If you don’t recall the carrier, you can check:

https://www.ipqualityscore.com/free-carrier-lookup