topic Re: Add funds in Get Support

Add funds

Fouadwww — Wed, 13 Nov 2024 22:06:26 GMT

I dont see the option under payment to add funds , I would like to pay in advance

Re: Add funds

BKNS27 — Wed, 13 Nov 2024 22:11:51 GMT

@Fouadwww

You can also add payment by dialing 1-855-4PUBLIC or dial 611.

Re: Add funds

Handy1 — Wed, 13 Nov 2024 22:11:52 GMT

@Fouadwww In your account payment page you can load funds with credit card on file or add voucher . You can buy vouchers from shoppers drug mart 7-11 or shell gas station and also add the funds *611 also

use this link to load funds

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Add funds

computergeek541 — Wed, 13 Nov 2024 22:12:27 GMT

@Fouadwww wrote:
I dont see the option under payment to add funds , I would like to pay in advance

Strangely, the Public Mobile website won't allow a payment if the blaance owing will be zero at the time of next renewal. Please go into the Public Mobile app and go to the Payments area and use the Add Funds with Credit Card option.

Re: Add funds

computergeek541 — Wed, 13 Nov 2024 22:15:30 GMT

@Handy1 wrote:
use this link to load funds
https://myaccount.publicmobile.ca/en/account/payment/funds/card

I suspect the option to make any payments there is dimmed out the same as it is on my account.

Re: Add funds

Fouadwww — Wed, 13 Nov 2024 22:16:06 GMT

I had no add funds option, It worked using the link only

Re: Add funds

Handy1 — Wed, 13 Nov 2024 22:24:39 GMT

@Fouadwww Glad to know it worked . I was afraid it might not when I saw @computergeek541 reply as he much more knowledgeable then I when it comes to all things public mobile

Re: Add funds

computergeek541 — Wed, 13 Nov 2024 22:28:17 GMT

@Handy1 wrote:
@Fouadwww Glad to know it worked . I was afraid it might not when I saw @computergeek541 reply as he much more knowledgeable then I when it comes to all things public mobile

I can only go buy what I see and what I've read, but when it comes to trying to troubleshoot someone else's account, there's always an amount of speculation and sometimes guessing involved. It is true though that if the amount owing is $0 for the next renewal, Public Mobile will not allow a payment to be made through the self serve website. Both the link and the button to add funds take customers to the same page, regardless.

Re: Add funds

Handy1 — Wed, 13 Nov 2024 22:31:42 GMT

@computergeek541 Thank you for that and @BKNS27 i think your reply was the best one here then as both you and @computergeek541 said same thing from the start