topic Re: Account suspended in Get Support

Account suspended

nutella1 — Wed, 13 Nov 2024 17:44:10 GMT

Hello my credit card was expired and the autopayment failed (today Nov 13). Public sent a text message that the account was suspended and to make a payment. I logged in to the account online and updated the credit card information but there is no button to make a one-time payment. I can't make any calls. Service still not working. Any help?

Re: Account suspended

hTideGnow — Wed, 13 Nov 2024 17:46:04 GMT

hi @nutella1 you need to login toy Account and make a payment manually to resume service

do you see a button Pay and resume now?

if not, use this link

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Account suspended

Handy1 — Wed, 13 Nov 2024 17:45:56 GMT

@nutella1 After you update credit card you need to make manual payment

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

you can also buy payment vouchers from shoppers drug mart 7-11 shell gas station and load the funds *611 to resume service right away also

Re: Account suspended

nutella1 — Wed, 13 Nov 2024 17:47:40 GMT

There is no button that says "Pay and resume"

Re: Account suspended

nutella1 — Wed, 13 Nov 2024 17:51:42 GMT

@hTideGnow Thank you so much!! The link worked.

Re: Account suspended

Ghyna — Wed, 13 Nov 2024 19:09:16 GMT

I have the same issue with my account.

Re: Account suspended

hTideGnow — Wed, 13 Nov 2024 19:17:53 GMT

hi @Ghyna what was the issue? Account suspended due to credit card ? did you make a manual payment?

Re: Account suspended

Ghyna — Wed, 13 Nov 2024 19:50:04 GMT

Thank you for your help, the payment has been done.

Re: Account suspended

Ghyna — Tue, 07 Jan 2025 18:48:06 GMT

Thank you, the problem has been solved!