topic Re: Locked in Get Support

Locked

Joann5 — Wed, 13 Nov 2024 16:14:19 GMT

How can I update payment info and unlock a account

Re: Locked

Handy1 — Wed, 13 Nov 2024 16:16:33 GMT

@Joann5 If your locked out you need to wait one full hour and try again with new web browser and do so incognito mode /private mode or from another device or can also try the app instead if you haven’t already

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Locked

eddieO — Wed, 13 Nov 2024 16:17:33 GMT

@Joann5, when you say locked is it because you have forgotten the account password, or is there another reason why your account is locked? If you are having trouble getting in you can click on "Didn't get the code" and request to have the verification code sent by email or you can reach out to a customer support agent for assistance:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Locked

computergeek541 — Wed, 13 Nov 2024 16:27:01 GMT

unnecessary repetition

Re: Locked

BKNS27 — Wed, 13 Nov 2024 19:05:59 GMT

@Joann5

While you are waiting for a reply from a CS_Agent. You can purchase vouchers if you have no service.

You can purchase vouchers and dial 611 and enter the voucher number from these locations:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples