topic Transfer Number Trouble in Get Support

Transfer Number Trouble

Shoffi2024 — Sun, 17 Nov 2024 17:55:44 GMT

Hello, I am transferring number from Freedom to Public Mobile. I tried transferring yesterday and it says on my phone Public Mobile. But, I can only make calls. Any texts and calls made to me, are not going through. Also, the text messages I try to send do not go through.

I called Freedom and they said they ported the number out. They told me to contact Public Mobile to finish process.

Re: Transfer Number Trouble

Handy1 — Wed, 13 Nov 2024 15:00:23 GMT

@Shoffi2024 first try and reboot the phone . If no luck no worries just

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer Number Trouble

Shoffi2024 — Wed, 13 Nov 2024 15:02:03 GMT

I tried rebooting multiple times, but not working. Will contact CSA, Thanks!

Re: Transfer Number Trouble

Immune — Wed, 13 Nov 2024 15:02:42 GMT

You did reply YES to the text received in order to complete the porting?

Re: Transfer Number Trouble

Shoffi2024 — Wed, 13 Nov 2024 15:06:55 GMT

Yes, I replied Yes to the text received from Freedom. But, I haven't received any texts from Public Mobile

Re: Transfer Number Trouble

Handy1 — Wed, 13 Nov 2024 15:12:42 GMT

@Shoffi2024 Support usually reply in 1-2 hours sometimes longer but

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage