topic Re: duplicate number in Get Support

duplicate number

Sivam — Wed, 13 Nov 2024 02:34:53 GMT

I bought the sim from Publicmobile.ca and chose a number from the numbers given from the publicmobile. When I call from my phone, it is working. When someone calls me, the call is going to someone else. It looks like, someone has the same number. I am unable to log in to my accont, because I can't receive the Eversfe number.

Re: duplicate number

Handy1 — Wed, 13 Nov 2024 02:41:28 GMT

@Sivam .yes this is public mobile glitch and happens sometimes it happened to me once also . I just had to log into my account . Profile page and pick a new phone number . And you can change your number 4x for free every 30 days

Change # on profile tabs

If you can’t log into by any chance get support to help you

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: duplicate number

BKNS27 — Wed, 13 Nov 2024 04:16:32 GMT

@Sivam

Did you reboot your phone by powering off then back on?

Then login to your account on the PM app.

Re: duplicate number

computergeek541 — Wed, 13 Nov 2024 05:12:52 GMT

@BKNS27 wrote:
@Sivam
Did you reboot your phone by powering off then back on?
Then login to your account on the PM app.

Restarting the phone cannot possibly fix an issue of the phone number having already been assigned to someone else.