topic Re: Question Regarding Unauthorized Charge and Refund in Get Support

Question Regarding Unauthorized Charge and Refund

Shaouline — Tue, 12 Nov 2024 19:57:49 GMT

Hello,

I noticed an unauthorized charge of $122.85 was withdrawn from my credit card, and I was also billed $35 for my plan change. Could you please advise on how I can obtain a refund for the $122.85?

Thank you for your assistance.

Re: Question Regarding Unauthorized Charge and Refund

Handy1 — Tue, 12 Nov 2024 20:00:05 GMT

@Shaouline Did you do immediate plan change and not use the change on renewal option ? Comming from 90 day plan to 30 day plan this is only reason I can think of for such different price amounts charged . But you can ask support to look into it for you

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Question Regarding Unauthorized Charge and Refund

hairbag1 — Tue, 12 Nov 2024 20:00:25 GMT

@Shaouline

click on the orange ball on lower right side of page to start process of Customer Support. They'll want your acct number, cell number, name on acct, and PM pin number.

Re: Question Regarding Unauthorized Charge and Refund

Phil_Adelphus — Tue, 12 Nov 2024 20:01:16 GMT

@Shaouline What was your previous plan before you made a plan change? Is it possible it was a 90 day plan that renewed before you changed plan? If still unexplainable you can contact customer service by opening a ticket at the chat icon bottom right of this page.

Re: Question Regarding Unauthorized Charge and Refund

Shaouline — Tue, 12 Nov 2024 20:15:24 GMT

My previous plan was monthly then it got changed to the 90 day plan on October 21, 2024 which I changed back to the $35 monthly plan. The money was already withdrawn from my cc prior to me changing my plan.

Re: Question Regarding Unauthorized Charge and Refund

Handy1 — Tue, 12 Nov 2024 20:17:36 GMT

@Shaouline Then this is why it’s advised to change on renewal option . PM is pre paid and states no refunds on the website , but try the link in my last reply and explain to support they may offer you some good will . But not guaranteed best of luck 🤞

Re: Question Regarding Unauthorized Charge and Refund

Shaouline — Tue, 12 Nov 2024 20:17:46 GMT

You are correct. My previous plan was monthly then it got changed to the 90 day plan on October 21, 2024 which I changed back to the $35 monthly plan on October 25, 2024. The money was already withdrawn from my cc prior to me changing my plan. Thanks

Re: Question Regarding Unauthorized Charge and Refund

hTideGnow — Tue, 12 Nov 2024 20:18:08 GMT

hi @Shaouline and you logged in My Account and Payment history didn't show that change?

Also support to investigate

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437