topic Re: Unable to update payment method, unable to send message to CS_agent in Get Support

Unable to update payment method, unable to send message to CS_agent

boal — Tue, 12 Nov 2024 18:02:36 GMT

The credit card attached to my account has been compromised and frozen, so my next payment cannot be processed. I tried to update my payment method to another credit card, but your website says 'Sorry, we’re not able to process this request at this time. Please try again later'. I also tried on the app which gave another error, saying more that my credit card details were incorrect. I have tried multiple credit cards and always some error.

When I try to message @CS_Agent , I get some nonsense error about invalid HTML:

My plan will expire today, so this is fairly urgent.

@CS_Comms @PM_

Re: Unable to update payment method, unable to send message to CS_agent

Handy1 — Tue, 12 Nov 2024 18:07:31 GMT

@boal If you tried to many times you will have to wait 1 full hour before trying again preferably 24 full hours and try again with new browser window using incognito mode /private mode or try the app instead . But if in a hurry you can buy payment vouchers from shoppers drug mart 7-11 or shell gas and load funds *611 to resume service right away and worry about updating CC later

adding @boal but to confirm with support here’s how you do that

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to update payment method, unable to send message to CS_agent

kb_mv — Tue, 12 Nov 2024 18:08:50 GMT

@boal When you see the message in red just hit send again and it should work.

Re: Unable to update payment method, unable to send message to CS_agent

boal — Thu, 14 Nov 2024 05:06:26 GMT

@Handy1 sending the message via that link worked, super weird... but thank you!

after waiting 24 hours and incognito mode still seeing the same error.