topic Re: Service not working in Get Support

Service not working

Hockeygirl151 — Tue, 12 Nov 2024 15:33:31 GMT

Hi. So service didn't automatically renew lastnight. So I tryed going on my account to pay for it but its not showing subscription suspended so I can't pay for it to get my services back on. Plz help. Ty

Re: Service not working

hairbag1 — Tue, 12 Nov 2024 15:35:09 GMT

@Hockeygirl151

try rebooting your cell...see if that helps.

Re: Service not working

Handy1 — Tue, 12 Nov 2024 15:36:13 GMT

@Hockeygirl151 You can buy payment vouchers from shoppers drug mart 7-11 / shell gas and load the funds *611 to resume service right away

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Service not working

hTideGnow — Tue, 12 Nov 2024 15:37:07 GMT

hi @Hockeygirl151

please use this link to make a manual payment (use Incognito/private/ secret mode on your browser)

https://myaccount.publicmobile.ca/en/account/payment/funds/card

once paid, reboot phone and try